Terms of Use Agreement
- OVERVIEW
1.1 This Terms of Use Agreement is entered into between AegeanHost, hereinafter referred to as the “Company,” and you, whether you are a user or a visitor, hereinafter referred to as the “Customer.” It becomes effective on the date of use of this website or on the date of electronic acceptance. This Agreement defines the general terms and conditions for your use of the website and the services/products that are purchased or accessible through this website, individually and collectively referred to as the “Services.” It operates in addition to any special terms and conditions that apply to the individual Services.
1.2 Whether you are simply browsing or using the website, purchasing or not Services, your use of this website and your electronic acceptance of this Agreement signifies that you have read, understood, and agreed to be bound by this Agreement, as well as any applicable product-specific agreements or policies incorporated herein.
- INTELLECTUAL PROPERTY RIGHTS
2.1 The entire content of the Company’s websites, as well as the services provided through them, are the intellectual property of the Company and are protected by the relevant provisions of Greek law, European law, and international conventions.
2.2 The use of the content in any way is prohibited, including copying, reprinting, loading, dissemination, distribution, resale of the content of the Company’s website, unless written permission from the Company has been requested and given.
- DESCRIPTION OF SERVICES
We offer various hosting service plans:
3.1 Web Hosting, Semi Dedicated NVMe SSD Web Hosting ,Cloud NVMe SSD Web Hosting . If you have purchased Hosting from the above plans, your website is placed on one or more servers and resources are commonly used by many clients on the same servers.
3.2 Email Hosting . If you purchase Email Hosting, you acquire a service for sending and receiving emails through the email accounts that you have created.
3.3 WordPress Hosting . If you purchase WordPress Hosting, you acquire a Web Hosting service and additionally the WordPress software..
- COMPANY’S LIABILITY
4.1 The Client certifies that any software uploaded to the Server is ready for use and does not require any additional processing or action by the Company to function, and that it does not affect the smooth operation of the Server.
4.2 The Company has full access rights to the files, websites, and data of the Client.
4.3 The Company notifies the client by email after the purchase of the service the way in which they can gain access to the Control Panel.
4.4 The Client agrees that they have the necessary knowledge for the creation / publication of their websites and that the Company has no responsibility regarding this and is not obliged to provide technical support for website issues.
4.5 The client agrees and understands that the free site transfers from other providers with the purchase of a new package take place within 15 days from the activation of the package..
4.6 The Company does not exercise control over the content of information passing through the network of its servers or networks, and does not guarantee the reliability of any information appearing on the Internet through its services or the commercial or personal responsibility of anyone presenting it on the internet. It is not responsible for any damages that may occur to the client or those transacting with the client, including data loss, due to delays, non-delivery of goods, or interruption of services for any reason, error or omission.
4.7 The customer is obliged to update and upgrade the code used for their websites in order to be compatible with the servers and their installed applications. The Company upgrades installed applications that exist on its servers at regular intervals in order to maintain security levels at the highest possible level.
4.8 The Company bears no responsibility for the compatibility or lack of compatibility of the client’s website with the characteristics of the Server services..
4.9 The Company has no responsibility for damages that may be caused in case of network or system unavailability and does not guarantee that the hosting service will be uninterrupted.
4.10 The Company, under any conditions and circumstances, and for any reason and cause, has no liability for any damage resulting from the use, availability, or unavailability of the services it provides.
4.11 The Company bears no responsibility nor any compensation obligation for any loss, damage, or moral injury resulting from the inability to provide services or Technical support, and the Client is bound by accepting this that they will not have any claims beyond those provided by our Company’s SLA.
4.12 The Company is not responsible to customers for any damages that may arise from the execution or non-execution of their orders. Also, it reserves the right to the delivery time of products and services in cases of force majeure.
4.13 All Web Hosting accounts automatically display an “Under Construction” page once activated. This page informs users that their Hosting account has been created with the Company. The “Under Construction” page can be removed by the user at any time, once they gain access to their account.
4.14 Free Domain Name .eu, .com, with the purchase of a Hosting plan package, Semi Dedicated NVMe SSD Web Hosting or Cloud NVMe SSD Web Hosting as well as WordPress Hosting for 2 Years. The offer is valid only for 1 Domain Name and for the first registration or for a single Domain Name renewal for 2 Years, provided that the Domain Name is in the Aeganhost database and is not offered in combination with any other discount offer.
Free Domain Names .eu, .com, free with the purchase of a Hosting plan package, Semi Dedicated NVMe SSD Web Hosting or Cloud NVMe SSD Web Hosting as well as WordPress Hosting for 1 Year. The offer is valid only for 1 Domain Name and for the first registration or for a single renewal of Domain Name for 1 Year, provided that the Domain Name is in the AegeanHost database and is not provided in combination with any other discount offer.
- USER RESPONSIBILITIES AND PROHIBITED USE
5.1 The use of the services of the Company for any illegal purpose is strictly prohibited.
5.1.1 It is explicitly prohibited to send mass emails, such as bulk emails, mass correspondence, newsletters, mass email. If violated, the holder’s account will be deactivated without warning. The email sending limit for our servers is 100 emails per hour for Web Hosting, Mini Web Hosting, Combo Web Hosting, Semi Dedicated NVMe SSD Web Hosting, Cloud NVMe SSD Web Hosting, WordPress Hosting, and Email Hosting plans.
5.1.2 Sending, publishing, emailing or transmitting in any way any content that is illegal, harmful, threatening, offensive, damaging to reputation and dignity, invading someone else’s privacy, showing hatred or expressing racial, ethnic or other discriminations is prohibited.
5.1.3 Anything that may cause harm to anyone in any way is strictly prohibited.
5.1.4 Sending, publishing, emailing or transmitting in any way any content that violates any intellectual property rights or other proprietary rights of third parties is strictly prohibited.
5.1.5 Sending, publishing, emailing or transmitting in any way any material – software that may cause any damage to third-party material – software is strictly prohibited.
5.1.6 Anything that violates the current legislation or its provisions is prohibited.
5.1.7 Illegal collection and storage of personal data of third parties is prohibited.
5.2 The Company has the right to delete material that is stored on servers, if that material violates any legislation. In such cases, the Company has the right, without any prior notice, to immediately suspend or disable the account and access to the website over the internet, without any liability for damages that may be caused to the Customer or Third Parties.
5.3 The Company follows a strict policy regarding spam emails and may cancel a customer’s account in case of sending bulk or individual emails (spam mail) to recipients who have not requested to receive it.
5.4 The Company reserves the right to decide if a customer’s action is considered as “spam”. Customers who use the Company’s services to send spam will be charged an additional amount for management and recovery expenses, and the amount is determined solely by the Company.
5.5 SSH access is granted upon client request. The Company reserves the right to deny access or provide limited access for executing specific commands.
5.6 All background processes that jeopardize the security of our servers are prohibited and will result in account suspension. If the client does not comply with the termination, the account will be terminated.
5.7 The Customer undertakes to agree to the following terms:
5.7.1 The customer agrees to construct their websites in such a way as to avoid overloading the Company’s servers, by limiting the use of code and applications that require high processing power. The Company has the right, in case the customer’s website causes problems with the hosting services provided to other customers on the same server, to immediately suspend the customer’s account without warning. Then the Company will inform the customer about the problem and ask them to correct it or upgrade to a larger package, if the website’s requirements are too high and cause issues with the server’s smooth operation.
5.7.2 Not to use more than 15% of the server’s resources for a period exceeding 90 seconds.
5.7.3 Not to run or store any torrent application, track or client.
5.7.4 Hosting, linking and trafficking of any illegal files is strictly prohibited.
5.7.5 It is strictly forbidden and the customer understands and agrees that websites with adult content as well as online gambling are prohibited.
5.7.6 Not to run cron jobs at intervals less than 15 minutes.
5.7.7 o not have or create a mailbox on the server that exceeds 1024MB for Web Hosting Plan and Cloud Nvme Web Hosting plans.
5.7.8 Accounts with databases exceeding 400MB will be notified and the customer will be required to upgrade to VPS without losing their money, but paying the difference for the remaining months of their hosting.
5.7.9 The customer must understand that they should use the website exclusively as a conventional web site.
5.7.10 The use of excessive system resources is not acceptable. In case the use of Company’s services by the customer creates an overload on the equipment and resources of the server, the Company reserves the right to suspend the account until the cause of the overload is resolved.
5.7.11 The customer understands and agrees that they will not keep in their account for storage any files that are unrelated to their website.
5.7.12 The customer understands and agrees that they will not keep backups on their account for a period exceeding 24 hours, but will store them on their local media.
5.7.13 The customer understands and agrees that they will keep their own backups beyond those kept by the Company, and the Company is not obligated to provide backups for any account, even if it keeps daily backups for all servers.
5.7.14 The customer understands and agrees that they cannot perform automatic restoration from the backups of the company more than once a week.
5.7.15 The customer understands and agrees that if account restoration is requested by the Company, the Company will restore the entire account and not just specific elements such as Add On Domains.
5.7.16 It is explicitly prohibited and the customer understands and agrees that no part of their account, such as disk space, emails or data transfer (bandwidth), can be used for storing backups. The customer is not allowed, under any circumstances, to upload or store unrelated files on the provided disk space.
5.7.17 The customer is responsible for monitoring the size of the disk space used by their account to ensure it does not exceed the limits set based on the package they have purchased. In case the disk space used exceeds the limits, the Company reserves the right to delete files without prior notice to the customer in order to restore the disk space usage to acceptable levels.
5.7.18 The customer is responsible for ensuring that the code and applications installed on their account are secure and that directory and file permissions are correct, regardless of the method of installation.
5.7.19 “The customer is responsible for ensuring that the passwords used in their account and elsewhere are secure, with a length of more than 12-16 alphanumeric characters with uppercase and lowercase letters as well as symbols.
- TRANSACTION SECURITY
6.1 All transactions you make through our AegeanHost online store are governed by all rules established by International and European law, regarding e-commerce.
6.2 AegeanHost uses SSL protocol with 256-bit encryption for secure electronic transactions. With SSL, all your personal information is encrypted during transmission over the Internet.
- TRANSACTION PRIVACY
7.1 The information transmitted by the customer is confidential and the Company has taken all necessary measures to ensure that the information is as secure as possible.
7.2 The company does not disclose customer information and their transactions, unless requested by a court order or decision of another public authority.
7.3 The company does not store personal data of users-customers related to the online payment of its services/products, such as credit card numbers and codes. Such data is collected and processed exclusively by and under the responsibility of the cooperating bank during the process of executing and completing each sale using the redirection method, i.e. by transferring the user from the AegeanHost.com website to a website of the said bank.
- PRICING AND PRICING POLICY
8.1 All prices listed for the products are calculated in equivalence with the Euro and do not include local taxes
8.2 Η The company reserves the right to change prices without prior notice to the customer.
8.3 The price paid by the customer to the Company for hosting services will be fixed and will never change after the order is placed and for the entire duration of the service, as well as for the renewal of the service. In case the purchase was made through a promotion, the discount of the promotion is not calculated in the renewal, but the actual price of the service is.
8.4 The company reserves the right to change the prices of the services and the characteristics, resources of the hosting displayed on its website for purchase by future customers at any time.
8.5 The offers and discount coupons are valid only for the initial purchase and do not affect the renewal price of the service.
8.6 Additional Terms for Simple Reseller Web Hosting.
8.6.1 In all Simple Reseller Web Hosting services, the Customer must provide a deposit equal to the value of one month’s usage.
8.6.2 To terminate the cooperation and receive a refund of the guarantee, you must submit a request to terminate the provision of services at least 30 days before the end of the month in which you wish to proceed with the deactivation of the service. Otherwise, the renewal is automatically performed, and the guarantee is consumed. After the duration of the guarantee, the service is automatically canceled.
8.6.3 Ο Customers with Simple Reseller are responsible for maintaining their IPs on the Servers free of spamming and violating this term may result in termination of the service without warning.
8.6.4 For the Free Web Hosting plans and free DNS, no warranty is provided, neither for their functionality nor for the availability of the package. In Free Web Hosting plans, backups are NOT created. Support for Free plans is provided exclusively via tickets.
8.6.5 In case of exceeding the space limit, it is mandatory to upgrade to the next package with more space to activate the package. In case of exceeding the traffic limit, activation takes place on the first working day of the next month or by upgrading to the next package. In any other case, the package remains suspended until the subscription expires.
8.6.6 The activation of an account that has been deactivated due to delayed payment is charged at 50€ + local taxes.
- PAYMENTS
9.1 The company reserves the right, for reasons of identification and transaction security, to request from the Customer identification documents, which the Customer must provide. No identification document is kept in the company, but it is destroyed – deleted after the identification process.
9.2 If the customer does not provide the requested information or the transaction is not settled, or if fraud is proven, the company has the right to refuse to provide the service and not to refund the amount of the charge related to this transaction.
9.3 Payment by Credit or Debit Card
9.3.1 The customer during the order and before the payment can choose the renewal period of the hosting subscription for 1, 3, 6, 12, or 24 months.
9.3.2 For Payments with Credit or Debit Card, there is no extra cost, and the activation of the order is almost immediate
9.4 Payment with Paypal or Paypal express.
9.4.1 The customer can choose the hosting subscription renewal cycle of 1, 3, 6, 12, or 24 months during the order and before the payment.
9.4.2 There is an extra cost of 5% for payments made with Paypal or Paypal express, and the order is activated almost immediately.
9.5 Payment for service renewal.
9.5.1 The customer is informed via email ten (10) days before for the amount of service renewal..
9.5.2 The customer benefits by paying the renewal amount within ten (10) days, as previously mentioned; otherwise, after the specified date, the account will be suspended for seven (7) days, and no backups will be kept. If the renewal amount is not paid, the account will be permanently deleted without any warning.”
9.5.3 The activation of an account that has been suspended is charged at €50 + local taxes.
- SERVICE INTERRUPTION – AGREEMENT
10.1 The present agreement may be terminated at any time by either contracting party, without cause. The Company is not obliged to refund the agreed amount for the period remaining from the date of termination until the normal expiry of the contract, in the event that the customer requests the termination or the agreement is terminated by the Company due to the customer’s breach of the terms of this agreement.
10.2 The present agreement may be terminated at any time by either contracting party, without cause. The Company is not obliged to refund the agreed amount for the period remaining from the date of termination until the normal expiry of the contract, in the event that the customer requests the termination or the agreement is terminated by the Company due to the customer’s breach of the terms of this agreement.
10.3 The Company reserves the right to refuse, terminate, or make unavailable the services provided to the Client at will, with or without warning, and will not be responsible for any positive or negative consequences resulting from the termination of the service by one of its Servers or the termination of any other service. The restoration of files to a hosting account is charged extra.
10.4 In case the Customer has unpaid one or more services on their account, then the Company has the right to suspend, terminate or delete all services, paid or unpaid, without the obligation to provide backup copies to the Customer.”
10.5 The Company reserves the right to cancel an account, including files and content, for any reason, at any time. The Client agrees and is obliged to maintain backup copies of all files and databases hosted by the Company, and agrees that the Company will not be responsible for any data loss, and that the Client is responsible for creating backups of their data.
10.6 In case of late payment, the Services are scheduled to be automatically suspended after the expiration of the subscription.
10.7 The company reserves the right to terminate or suspend without any prior notice any service for which the customer has not paid or requested a refund after its payment.
- GUARANTEE AND MONEY BACK
11.1 The Web Hosting, Cloud NVMe SSD Web Hosting, Semi Dedicated Web Hosting, and Managed WordPress Hosting plans are the only ones accompanied by a 100-day money-back guarantee from the start of the hosting account. If the customer is not satisfied with the level of hosting services in the Web Hosting, Cloud NVMe SSD Web Hosting, Semi Dedicated Web Hosting, and Managed WordPress Hosting plans, they may request cancellation of the agreement within the first 100 days of the account’s operation; otherwise, they tacitly agree to continue receiving the service and waive their right to a refund. In the event of cancellation within 100 days, the amount of the subscription fee is refunded to the customer. If the subscription fee included additional expenses, such as purchasing a Domain Name, Dedicated IP, third-party fees, taxes, or credit cards or PayPal, installation expenses, or additional services, the subscription fee amount is refunded to the customer after deducting the above expenses.
The customer accepts that no refunds are given for plans or services that are on offer for more than 20%. The above guarantee applies exclusively to Web Hosting, Cloud NVMe SSD Web Hosting, Semi Dedicated Web Hosting, and Managed WordPress Hosting, and no other services provided by the Company, such as Simple Reseller.
11.2 To be considered a valid account cancellation request, the request must be sent via the messaging form located in the Control Panel.
11.3 Any violation of the terms of this Agreement will result in the non-refund of any amount to the Customer
11.4 All refunds are made through the payment method of the customer and must match the details he/she has declared during the creation of his/her account. In case of additional fees or charges, the customer will be responsible for them.
11.5 All refunds will be processed 30 days after a valid cancellation request has been made.
- SERVICE RENEWAL
12.1 In case of subscription payment via PayPal, the user must pay their subscription within the time frames described in the reminder emails they will receive.
- ADDITIONAL FEES
13.1 The Company is not responsible for any taxes or fees that must be paid in any country and according to any tax legislation, concerning transactions made by the Customer through the offered service or server. The customer agrees that he/she has full responsibility for any taxes, fees, or charges related to the use of the hosting services, products, or services offered or transactions made.
- LIMITATION OF LIABILITY – INSURANCE – COMPENSATION
14.1 The Company makes significant efforts to ensure that the AegeanHost website includes accurate and up-to-date information. However, it does not commit to the accuracy, timeliness, and completeness of the content published and therefore assumes no responsibility of any kind for them.
14.2 The Client agrees to defend against any court, secure, keep away from any risk, all claims, losses, monetary claims, and liabilities, the Company and will cover it against any financial cost, including lawyers’ fees, and will also cover it from any case or claim due to damage or injury or any other cause raised by himself or any third party against the Company or the Client due to the activities and services or other actions of the Client, with or without the consent of the Client or a cooperating person.
14.3 Furthermore, the Client expressly declares and commits hereby that in the event that any lawsuit, claim, or other judicial or administrative proceeding is brought against the Company and arises from the breach by the Client of any third party rights, the Client shall, on the one hand, intervene in the judicial or administrative proceeding and, on the other hand, fully indemnify the Company in the event that the latter is obliged to pay compensation or any other expense.
- REGULATION OF DOMAIN NAME MANAGEMENT AND ASSIGNMENT
15.1 The regulatory texts for gtlds, such as .com, .net, .info, as well as for the new tlds, are available at https://www.icann.org/en/dndr/udrp/policy.htm.
15.2 The regulatory texts for .eu domain names are available at the address https://www.eurid.eu/files/trm_con_en.pdf.
15.3 The client-user or future owner of domain names must read, understand, and agree to the rules for managing and assigning domain names and all modifications thereof. A list of regulatory texts for .gr can be found at https://www.eett.gr/opencms/opencms/eett/electronic_communications/domainnames/regulations.html. All regulatory texts for .gr domain names and any modifications can be found on the E.E.T.T. website at https://www.eett.gr.
15.4 The registration of domain names is not completed until the customer’s payment is confirmed by the Company’s accounting department.
15.5 For Domain names that were registered due to the customer’s mistake or do not meet the terms and conditions of each registry, there is no refund.
15.6 The corresponding amounts for domain name registration or renewal cannot be canceled or refunded after their payment.
15.7 For Domain Names transfers, the customer must verify that the transfer of their Domain has been completed, and the company is not responsible in case of non-transfer for any reason.
- ACCEPTANCE OF TERMS OF USE
16.1 These Terms of Use are governed by Greek law, the current legislative provisions of the European Union, and international treaties and are interpreted in accordance with the principles of good faith, commercial ethics, and the social and economic purpose of the right. In the event that any term or provision of these Terms and Conditions of Use is deemed void or voidable, such invalidity or cancellation shall not affect the validity of the remaining terms, and the contracting parties shall make every possible effort, in accordance with the aforementioned principles, to replace the void or voidable provisions or terms with others that approach as closely as possible the content of the void or voidable provisions or terms.
16.2 The customers of the services provided by the Company must have reached the age of 18, have legal capacity, and in case they act on behalf of third parties, they must be duly authorized.
16.3 By using the AegeanHost website, it is deemed that you agree to all the terms listed on this website and reading this text is required before using our services and placing any orders for services or products. Additionally, your agreement and full and unconditional acceptance of the listed terms, expressed, certified, and declared responsibly by the use of the presentation or by clicking on the link “I have read and agree to the Terms of Use” and the “privacy policy” and any other link that may lead to ordering a service or using the Company’s website, is considered your signature on this text.
16.4 Every electronic order for services is sent to the Company via the Internet, only if and when the User has previously unreservedly accepted the above-mentioned terms of agreement, as an additional proof that the User has received full knowledge of the terms and has unreservedly agreed with them.
16.5The Company provides the User with Third-Party Software according to the service that was ordered. The license terms governing the use of third-party software may differ from the Company’s terms of use. Customers of the Company are bound by all the terms of the licenses related to third-party software and must accept them. The provision and offering of third-party software is not part of the Company’s software. The Company does not provide support or guarantees regarding the use and functionality of the said third-party software.
16.6The customer agrees that any disputes arising from the use of this presentation, application, will be governed by the laws of the Greek state and the competent court for their resolution will be the courts of Chios. The company has the right to modify without notice the Terms of Use of the Service Provision Agreement. The latest version of the terms can be found at the address terms-and-conditions.
16.7 The terms contained herein replace any other agreement or negotiation between the Customer and the Company, oral, written, or otherwise, including any statements by a representative of the Company.
Last update: March 2022
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